At Therapeutic Touch Counselling (“we,” “our,” or “us”), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, contact us, or use our counselling and psychotherapy services (collectively, the “Services”).
We are committed to handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
Depending on the services you request, we may collect the following personal information:
Full name
Email address
Phone number
Mailing address
Date of birth or age
Emergency contact information
Health and mental health information
Medical history relevant to counselling services
Assessment forms and intake questionnaires
Session notes and treatment plans
Payment and billing information
Insurance details (where applicable)
Communication records, including emails, phone calls, and appointment messages
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website pages visited
Time spent on pages
Referral sources
Website usage statistics
Cookies and similar technologies
We collect information through:
Information you voluntarily provide through contact forms or appointment requests
Counselling intake forms and assessments
Therapy sessions (virtual or in-person)
Email, telephone, or other communications
Cookies and website analytics
Third parties with your consent (such as physicians, healthcare providers, or insurance companies)
We use your information to:
Provide counselling and psychotherapy services
Schedule and manage appointments
Maintain confidential clinical records
Develop treatment plans
Respond to inquiries and requests
Process payments and insurance claims where applicable
Improve our website and services
Communicate appointment reminders and service updates
Meet legal, ethical, and regulatory obligations
Protect the safety of clients and others where legally required
We process your personal information based on one or more of the following legal grounds:
Your informed consent
Performance of a service agreement
Compliance with legal obligations
Legitimate interests that do not override your privacy rights
Professional obligations required by regulatory bodies
We do not sell or rent your personal information.
Your information may be disclosed:
With your written or informed consent
To healthcare professionals involved in your care (with consent)
To trusted service providers assisting with secure scheduling, payment processing, website hosting, or IT services
When required by law or court order
During clinical supervision or consultation where identifying information is removed whenever possible
In emergency situations where disclosure is necessary to prevent serious harm
Our therapists are legally and ethically required to report certain situations when required under applicable laws, including:
Suspected child abuse or neglect
Serious risk of harm to yourself or another person
Abuse or neglect of vulnerable adults where legally required
Court orders or legal subpoenas
Other circumstances required under provincial legislation
We use appropriate administrative, technical, and physical safeguards to protect your personal information, including:
Secure electronic record systems
Encryption of sensitive information where appropriate
Password-protected systems
Restricted staff access
Secure storage of paper records
Regular security monitoring and updates
Although we strive to use commercially acceptable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only as long as necessary to provide our services and comply with applicable legal, ethical, and professional obligations.
Clinical records are generally retained for the period required by provincial regulations and professional colleges, which may be a minimum of 10 years after the last client interaction or longer where required by law.
Subject to applicable Canadian privacy laws, you have the right to:
Access your personal information
Request correction of inaccurate information
Withdraw consent where legally permitted
Request information regarding our privacy practices
Request copies of your personal information where applicable
File a complaint regarding our privacy practices
Requests may be subject to identity verification and applicable legal limitations.
Our services are intended for individuals seeking professional counselling. Where services are provided to minors, personal information will be collected, used, and disclosed in accordance with applicable laws and with the appropriate consent of a parent or legal guardian when required.
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of every external website you visit.
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised Last Updated date. Continued use of our Services following changes constitutes acceptance of the updated Privacy Policy.
If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information available on our website.
Therapeutic Touch Counselling
Website: https://therapeutictouchcounselling.com/
Email: info@therapeutictouchcounselling.com
Phone: 647-447-9877
Address: 2181 Yonge street,
Toronto,ON M4S 3H7
